At Lily's Boutique, we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the retail industry. Our goal is to make the return process trustworthy and as simple as 1-2-3!
1- We accept returns postmarked within 30 days from the date you placed your order. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days.
2- You may not return SALE or CLEARANCE items. All sales on SALE/CLEARANCE are FINAL.
3- Returns must be received unwashed, unworn and in new condition. If the item was sent to you with tags on it, the item must be returned with the original tags still attached. If returned items have been tried on and they have makeup on them or the item is obviously worn, it will not be accepted as a return. The items will be sent back to you, and you will be subject to the return shipping costs.
4- Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case the shoes will be shipped back to you and you are subject to the return shipping costs.
5- Jewelry and accessories are returnable in new condition.
6- Refunds are processed within 1-3 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
7- If the order is returned past the 30 day limit (60 day limit during the holiday season) or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card, OR, we can send the items back to you with a future order. We will hold non-returnable merchandise for 30 days. After 30 days, the items will be donated to charity.
8- Order cancellations may only be requested prior to shipment.
1- Email us at ReturnsShopLilysBoutique@gmail.com to obtain a prepaid return shipping label. If it is after hours, we will email you a return shipping label on the next business day (we're open 11-5, M-Sat).
2- Bag your item for return in the USPS Priority Mail envelope that was included with your purchase (or one can be obtained at your local post office for free) and attach our prepaid return label. Include a completed RETURN FORM inside the package. If you do not have a return form, you can click on the Return Form link in the previous sentence to obtain one.
3- Ship your item to us!
Order the new item online so it can be shipped to you right away, then use the standard return procedure above for the item you would like to return. A refund will be issued promptly upon return of the item.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, or Check). You will be sent an email confirming receipt of the return and your credit. Please allow an additional 3-5 days after processing for the credit to appear on your account.
Unfortunately, our system will not allow us to print an international return label. If you find you need to return your international order, you may return the item to us and we will refund you the same amount that we pay for domestic returns ($6) on top of your refund.